Thank you for taking the time to complete the survey. The survey will take about 5 minutes. The responses from this survey will be used to improve the functionality of the [COMPANY] site. In addition, detailed comments and suggestions on how we can improve the site can be forwarded to the webmaster at [EMAIL_ADDRESS]. Thank you.

Tell us how often you visit our site.   Everyday   Once a week   Once in two weeks   Once a month   Rarely   Other

When you visit the site, are you using the computer from   Office   Home (including a home office)   Equally from the home and office   Other

Please tell us why you visit our site (please check all that apply)?   Looking for general information   Looking for rules/regulations   Looking for forms   Looking for facility information   Looking for regulatory information   Looking for Upgrade Information   Looking for Qualified Professional/Consultant Information   Looking for news (Meetings, Seminars, Calendar, Public Hearings etc)   Looking for Contact Information (Agency and Staff Phone #s, Mailing Address etc)   Research for Work   Research for School   Download files   Professional Development   Looking for update on earlier information   Other

Several state agencies have moved on to e-commerce, that is, conducting business on-line. If [COMPANY/AGENCY] provided a web site, would you take advantage of conducting the following [AGENCY] businesses online?   Payment of _____ fees   Payment of _____ fees   Payment of plan review fees   Payment of _____ application fees   Payment of _____ related charges   Submission of reports, such as _____, _____, site assessments etc   Registration of _____   Register for seminars and expos   _____ application process   Overnight shipping and handling charges for important documents/reports   Other (please specify)

Would you say our web site is:   Very attractive   Somewhat attractive   Average   Not very attractive   Not attractive at all

How much effort did you have to take to find our web site?   A lot less than I expected   Less than I expected   About what I expected   More than I expected   A lot more than I expected

From what you have seen and your experience with other sites, please rate the following features of the web page:   Poor Fair Good Very good Excellent Not sure Visual appearance/layout:             Content:             Writing style:

From your experience, what do you find to be the biggest challenge with using our site?   I am new to the Internet   Information I am looking is not available   Information is not well organized   There is just too much information   Hard to navigate through the information   Takes too long to load a page   Downloadable files or forms are in a format I cannot use   Other (please specify)

Did the menu of items on the home page make sense to you?   Yes   No

Did you experience any problems downloading files?   Yes   No   Did not try

How did you hear about the Website?   Literature: list source here   Literature: list source here   Literature: list source here   Literature: list source here   Hotline   Dealer   Industry consultants   Newsletters/literature   Media (newspaper, radio, TV)   Associate/friend   Followed Link from another web page   Search engine   Other (Please Specify)

We would like to hear your suggestions on how we can expand or improve our site. What additional information or features would you like to see added to the site? Email