About Us Company Portfolio Infrastructure Survey Templates Profile FAQ Airline Service Evaluation <<BACK   Please rate the services you received from the reservation agent when making your travel arrangements for this flight.   Don't Know/Don't Recall Among the Worst Not as good as Most About the same as Most Better than Most Among the Best Speed in getting through to Agent             Helpfulness of Agent             Courtesy of Reservation Agent             Accuracy of flight information             Accuracy of fare information                 Please tell us how important each of the following was in making your decision to choose (Airline) for today's flight.   Not at all Important Somewhat Important Very Important (Airline's) departure and/or arrival time was more convenient       (Airline's) flight had fewer stops or better connections       (Airline's) air fare was better       (Airline's) frequent flyer program       (Airline's) inflight services are better (meals, movies, flight attendants, etc.)       (Airline's) ground services are better (ticketing, baggage handling, check-in, etc.)       Personal preference for (Airline)       (Airline) was the only airline with seats available       Travel agent/Company travel department recommendation of (Airline)       Aircraft preference           Please answer Yes, No or Not Sure to the following statements about the air fare (price of ticket) for the trip you are taking today:   Yes No Not Sure I was planning this trip to this destination at this time regardless of the fare       I was planning this trip on another airline, but switched to (Airline) because of the fare       I was planning this trip with no particular airline in mind and selected (Airline) because of the fare       I was planning a trip to another destination, but switched to this destination because of the fare       I was planning this trip at a later or earlier time, but changed my plans to go now because of the fare       I was planning to drive or take the bus/train to this destination, but decided to fly because of the fare       I was not planning to take this trip at all, but decided to go because of the fare           What is your main purpose in taking this trip? (Please check only one answer.)   Business   Pleasure/Personal     For each of these areas that you used at the airport today, please indicate how long you waited in line, and whether that wait was acceptable or not.   Didn't Use No Wait 0-5 min. 6-10 min. 11-20 min. 20+ min. Acceptable Wait? Yes No Other                 Aircraft boarding                 Boarding gate counter                 Security check point                 Express baggage/seat check-in counter                 Ticket counter                 Curbside baggage check                     Which of the following phrases best describe the exact nature of this trip? (Fill in all that apply)   Internal company business (visit regional office, plant or attend a company meeting)   External company business (sales call, visit customer or vendor)   Official government/military business   Attend industry meeting/trade show   Attend a convention   Accompany family member on business/convention   Other business (not described above)   Incentive travel (company-paid pleasure trip)   Visit friends/relatives   Visit resort   Cruise   My trip will (did) include plans to sightsee   My trip will (did) include plans to ski   My trip will (did) include plans to golf/play tennis   Personal affairs (moving; to/from school)   Personal emergency (illness, etc.)   Vacation or other personal reason     Among the Best Better than Most About the same as Most Not as good as Most Among the Worst Overall, how courteous and helpful were (Airline's) personnel at the airport you just departed?               Did you yourself call to make the arrangements for this flight?   Yes   No     If you were particularly dissatisfied with any of (Airline's) procedures at the airport you just departed, please indicate which area(s).   Curbside baggage check-in   (Airline) ticket counter   Express baggage/Seat check-in counter   Security checkpoint   Red Carpet Room   Boarding gate check-in counter   Aircraft boarding   Other     If you were particulary dissatisfied with any of (Airline's) personnel at the airport you just departed, please indicate which personnel.   Sky Cap   Ticket counter agent   Express baggage agent   Security checkpoint personnel   Red Carpet Room receptionist   Boarding gate agent(s)   Flight attendant (during boarding)   Other     What is your occupation?   Executive/Manager   Government/Military   Teacher/Professor   Professional/Technical   Salesman/Buyer   Craftsman/Laborer   Religious/Clergy   Farmer   Secretary/Clerk/Office worker   Airline employee/Travel agent   Homemaker   Student   Self-Employed   Retired   Unemployed   Other     Are you:   Male   Female     Are you:   Married   Single   Widowed   Divorced     What age group are you in?   12 - 17   18 - 21   22 - 29   30 - 39   40 - 49   50 - 59   60 - 64   65 & over     Where do you live?   USA   Canada   Mexico   Europe   Orient   South America   Other     If USA, what is your ZIP Code? 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