The
following set of questions deals with medical examination services.
These services perform routine examinations like the kind that are used
to qualify for life insurance.
Not At All Important
Somewhat Unimportant
Neutral
Somewhat Important
Very Important
Not applicable/
Not sure
Speed in completing examination and reports
Accuracy and completeness in filling out your report
Expertise of medical staff
Medical representative treatment of your client
Offers all services required for examination
Wide geographic area of service coverage
Hand delivery of reports to insurance office
Personal relationship with a representative of the agency
Which attribute do you consider to be most important when SELECTING a medical examination service?
If a medical examination service were to guarantee:
(A) Professionalism in the medical staff
(B) Accurately filled out and completed reports
(C) A completed report back to you within 3 days
Would you change to this agency?
Which company do you prefer for medical examination services?
How would you rate on each of the following items?
COMPANY
Excellent
Very Good
Good
Fair
Poor
Not applicable/
Not sure
Speed in completing examination and reports
Accuracy and completeness in filling out your report
Expertise of medical staff
Medical representative treatment of your client
Offers all services required for examination
Wide geographic area of service coverage
Hand delivery of reports to insurance office
Personal relationship with a representative of the agency
We
have asked you a number of specific questions about medical examination
services. To help us understand your overall attitudes about these
services, we have additional questions. These are the most important
answers you will give us to this survey. Please be very specific.
What do you like most about [Most often used agency]?
What do you dislike most about [Most often used agency]?
