Hardware Product Evaluation	<<BACK

1.How useful are each of the following PRE-INSTALLATION options for your company?

	Not Important	Somewhat Unimportant	Neutral	Somewhat Important	Extremely Important
Informative web page to educate executives (i.e., CFO, CIO) concerning product benefits, options, and lingo.
Informative web page to educate network administrators concerning technical information.
Initial informative training for company's network administrators
Pre-engineering consulting for company specific configurationsDirect relationship with account manager technician.
Resellers with substantial knowledge of products.

2.How useful are each of the following protocol INSTALLATION options for your company?

	Not Useful	Somewhat Useful	Moderately Useful	Useful	Extremely Useful
Web page offering technical support.
Web page offering Frequently Asked Questions and solutions.
24-hour phone support for technical assistance.
On-site engineer to assist and teach during installation.
Installation by third party.

3.Does your company currently use [PRODUCT]?

Yes

4.What other [PRODUCT] PRE/POST INSTALLATION services would benefit your company specifically?

5.What would you want included in the [PRODUCT] yearly service package?

6.What would you expect to pay for the [PRODUCT] yearly service package?

7.Please list previous [PRODUCT CATEGORY] service providers used by your organization.

8.Who is your organization's preferred [PRODUCT CATEGORY] service provider?

9.What is your organization's primary business activity at your location?

10.Approximately how many people are in your organization?

Less than 100 employees

100-499 employees

500-1000 employees

More than 1000 employees

11.What is your title?

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